I think I am infected what now?

by certifiedbug on January 29, 2006

in Security

First take a deep breath, help is at hand. :)

There are security forums where you can request assistance in cleaning up an infection on your computer, a few are listed to your right. Please start a topic at one site only so as not to waste precious volunteer resources.

You usually need to register in order to post, which doesn’t take much time. Choose a nickname to identify yourself in the forums, but do not use your email address as such.

Each site varies in it’s procedure so do be sure to look at the pinned ’stickies’ before you post.

Stickies are Topics/Faqs that your forum host ‘pins’ to the top of the forum so that it will not fall down the list.

Most malware removal forums will have a topic listing the titles of people who are authorised to offer assistance to users.

There is good reason for that rule, do not take advice from just anyone who may post in your topic, no matter how well meaning they are.

You can check who is helping you by looking at the title next to their avatar or name. Often it will say Helper, Expert, HJT Team etc.

Forums can be overwhelmed with people requesting help and it is possible you will have to wait awhile. Again, see if there is a ’stickie’ where you can post if you have waited a few days with no response.

Work with your helper and make sure s/he knows any moves you have taken, and always follow up with the final log requested to make sure the computer is really clean and you are good to go. Even if it appears to you that your computer is back to normal operation.

Besides it is a good time to thank your volunteer helper for guiding you through a clean up and giving you tips to avoid future infection.

Updated 12-31-07

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