Enigma of enigma software

Since April 15, 2008, the SpyHunter® software business has been conducted by Enigma Software Group USA, LLC, a privately-held company.

On April 14, 2008, control of the publicly-held corporation previously known as Enigma Software Group, Inc. (OTCBB: ENGM) was acquired by its lender, as a result of Enigma Software Group, Inc. (OTCBB: ENGM) being in default on its loan obligations to that lender. Subsequently, Enigma Software Group, Inc. (OTCBB: ENGM) acquired Tool City, which is engaged in the business of providing title and auto pawn loans against the equity in vehicle owner’s cars.

On April 15, 2008, Enigma Software Group, Inc. (OTCBB:ENGM) exited the software business by transferring substantially all of the assets of such business to Enigma Software Group USA, LLC, (a Connecticut limited liability company) owned by former employees of Enigma Software Group, Inc. (OTCBB:ENGM).

Enigma Software Group USA, LLC also assumed substantially all of the liabilities of Enigma Software Group, Inc. (OTCBB:ENGM), excluding the loan obligations and interest due thereon to the former lenders.

Effective April 22, 2008, Enigma Software Group, Inc. (OTCBB:ENGM) changed its corporate name from Enigma Software Group, Inc. to City Loan, Inc (OTCBB: ENGM). On April 24, 2008, City Loan, Inc. (OTCBB: ENGM) requested a new ticker symbol from NASDAQ, which as of this date has not yet been assigned.

In summary, neither Enigma Software Group USA, LLC, (a Connecticut limited liability company) nor its members are in any way affiliated with City Loan, Inc. (OTCBB: ENGM). We are not in the loan business, we are in the software business and SpyHunter® is our principal product.

Please read the following sources for the full story:

http://www.sec.gov/Archives/edgar/data/799511/000135448808000657/enigma8k.htm

http://www.sec.gov/Archives/edgar/data/799511/000135448808000706/enigma8k.htm

http://www.sec.gov/Archives/edgar/data/799511/000114420408028559/v113942_10q.htm

Sincerely,

Alvin Estevez
President & Managing Member
Enigma Software Group USA, LLC

CIty Loan is not ran by the principles of Enigma Software Group, Inc. We have resigned from Enigma Software Group Inc. The security software business is not Enigma Software Group USA, LLC.

This company and it’s so called “software” are are a sham. My computer was recently inffected by a virus masquerading as antivirus software called antivirus2008. This virus wreaked havoc on my PC and my current anti-virus software (trend micro) which was out of date at the time was unable to remove it. After an exhaustive search on google I was repeated led to believe by several different sources to think this companys software called “spyhunter” was the only solution to the problem. Like an idiot I bought their B.S. program and tried to use it to remove antivirus2008. Not only did it fail to remove the virus, my CPU’s stability was even worse for the effort. Ultimately, I updated my legitimate antivirus software and sucessfully removed the antivirus2008 from my system. TO MY SURPRISE, TREND MICRO DISCOVERED THAT BURIED IN THE SPYHUNTER PROGRAM’S CODE WERE SEVERAL EMBEDDED TROJANS. I now suspect that not only is this a front company for selling useless software, but that they are in fact the originators of the virus my PC was originally infected with (which, incidentally, wanted me to purchase the downloadable removal tool to the virus for the SAME price as the Spyhunter suite sells for). I highly reccomend not doing business with this company and if you have reporting them you whatever govermental body regulates their business practices in your state or country.

Mr. Mosley,

There is a fine line between freedom of speech and libel defamation, so I strongly recommend prudence on your part. Mr. Mosley, the false allegations you wrote about our company and core product in this open internet forum were completely baseless, irresponsible, and unconscionable. You have every right to say that you’re dissatisfied with our product and/or level of service. We do regret that we were not able to satisfy your needs. However, you are making serious false statements relating to our business practices and our product, SpyHunter.

On your first claim, you stated that Trend Micro discovered buried in the SpyHunter installation several embedded trojan files. Trend Micro is one of our respected competitors, and we are currently in good standing with them. Since you have made such a serious accusation about Trend Micro listing us, we had our engineers confirm your claim. Our findings show that we are not listed on Trend Micro as a virus, or as a program that embeds trojans. In fact, we are not listed at all. In addition, we are not listed on any of the other top competing commercial security software products. Thus, this statement in your comment is erroneous and a complete nonfact.

On your second claim, you state that we are the originators of Antivirus 2008. We have no connection, affiliation with Antivirus 2008, or any other rogue anti-spyware program maker. We are not in the business of creating trojans, malware, or rogue-anti-spyware programs, we are in the business of removing trojans, malware, and rogue anti-spyware programs. We do not embed any software with our installation, and you can confirm this very easily by using an installation monitoring utility and other tools to check if there is any bundled software on SpyHunter installer. You will find that there is none. Again, a nonfact and it is not based on any analytical study of our product.

As a mater of fact, Antivirus 2008 is a rogue anti-spyware program that we are actively tracking and removing its files and signatures. If SpyHunter did not remove Antivirus 2008 on your PC, it is because of the morphic nature of that immediate threat. We are constantly adding updates to our definitions to try to keep track of those changes. Mr. Mosley, your statement associating us with Antivirus 2008 is completely baseless. Our official policy is to track and remove Antivirus 2008 as long as they continue their current business practices.

Sir, were you aware of the fact that we have a service called the “Spyware Heldpesk”, which is included absolutely free with your SpyHunter subscription? Our Spyware Helpdesk technicians create custom fixes for any threats affecting your PC, even if SpyHunter is unable to remove the threats on your PC! Here is how it works: SpyHunter generates a diagnostic report (we refer to as “Support Log”), after it is reviewed by our support center, our technicians generate and transmit a custom fix which will completely remove the parasitic infection on your PC.
Mr. Mosley, rather than spend your time posting defamatory statements on the web, you could have contacted our Technical Support Team, which are available to you as a SpyHunter customer, and were capable of assisting you with your malware removal problems. According to our records, you never attempted to open a trouble ticket with our support group. In fact, many of our other customers were able to receive problem resolution from the very same threat which affected your PC, since they contacted our support center.

If you are dissatisfied with our product, we are prepared to issue you a full refund. Please send us an email with your order number, or the email address you have purchased SpyHunter, so we can issue you a full refund. If you do not provide us with your order number or an email address, we will not be able to locate your account on our database.

Once again, we are sorry that we could not satisfy your needs. Our policy and ultimate goal is to remove all the threats affecting our customer’s PC. Since you did not make an effort to contact our Technical Support Team, we have no way of knowing your situation. In order to help our customers, they have to open a “Customer Support Ticket” for us to be able to find a solution to the specific problem that is affecting their PCs.

Sincerely,
Alec Malaspina
VP, Technical Support
Enigma Software Group USA, LLC