Monday, May 11, 2009
This week I was surprised to hear that a Symantec support rep actually told a customer that WinPatrol was a virus and during a remote assistance phone call they deleted WinPatrol from their system.
Bits from Bill: Symantec Support says WinPatrol is a Virus
HPHosts:
Symantec charges $99 to remove WinPatrol “virus” (aka Symantec rips off customer)
Followup
http://billpstudios.blogspot.com/2009/05/social-media-marketing-is-great-on-one.html
{ 2 comments… read them below or add one }
According to a comment left on my blog by Noah Edwardsen, Public Relations Specialist at Symantec, they have contacted Bill and reached out to the customer.
See the comment at
Symantec Support Screws Up Again!
They appear to have fixed this too:
http://safeweb.norton.com/reviews/19120
http://safeweb.norton.com/report/show?name=forums.spybot.info