Rogue security programs usually pop up a screen informing users that their PC is infected with malware. The user, understandably alarmed by the nonstop pop-ups which suddenly appear on their frozen screen, will often click to make a purchase and download the “fake” software which claims it will remove the infection. In a nutshell that “is” the infection and a lucrative business for criminals.
According to researchers at Symantec the authors of Live PC Care have taken things to the next level. The free trial version of Live PC Care includes a yellow online support button. Clicking on that button connects the potential victim with so-called “support agents†who will answer questions about the product via instant message.
