Virus Signature Database Update 5418, released on September 2, 2010 at 6:00 AM PST may cause an “ekrn.exe” error. Other reported issues include ekrn crashing, systems not responding and threat notifications with blank name fields.
At 8:00 AM PST, Virus Signature Database update 5419 was released In most cases, restarting your computer and updating your ESET security product will resolve the issues you are experiencing.
If the issue persists after restarting and updating your ESET security product, then restart again. If you still experience issues after restarting twice, uninstall and reinstall your ESET security product.
Business Customers
If you cannot restart your system, update your ESET security product to Virus Signature Database update 5419 and run “net start ekrn” from the Command Line to start ekrn.exe. If you receive a message that ekrn started successfully, your issue should be resolved.If you are using a mirror server, click Tools ? Server options ? Updates and deselect the Provide updates via internal http server option. Click Update now and ensure that it updates to 5419. Then re-select the Provide updates via internal http server option and click OK.
If you continue to receive this error or experience other issues related to this update, and you are currently running virus signature update 5419, download and run this utility: http://download.eset.com/special/eset_update_fix.exe on all workstations.
For customers running virus signature update 5417 or 5418, run the utility and then manually update workstations.
If you continue to experience problems after completing all steps above, contact ESET Customer Care.
http://www.eset.com/support/contact
