Microsoft removes Gold Partner Comantra

by certifiedbug on September 21, 2011

in Internet Security

Graham Cluley
Naked Security Blog

Comantra, based in India, are said to have cold-called computer users in the UK, Australia, Canada and elsewhere, claiming to offer assistance in cleaning up virus infections.

The bogus support calls came from Comantra employees who claimed to be representing Microsoft, and used scare tactics to talk users into opening the Event Viewer on Windows, where a seemingly dangerous list of errors would be seen.

Once terrified by what appears to be a worrying collection of warning messages, and believing this was evidence of a malware infection, users would be tricked into allowing Comantra technicians to gain remote access to their computer, and hand over their credit card details to fix any “problems”.

Article: http://nakedsecurity.sophos.com/2011/09/21/microsoft-dumps-partner-telephone-support-scam/

Also,
http://nakedsecurity.sophos.com/2011/02/07/scammed-pensioner-heavy-rain-computer-virus-infection/

Topic about Comantra in the Microsoft Answers forum. A user named comantra posted in the thread.

http://www.pcpro.co.uk/news/370054/microsoft-dumps-partner-over-support-call-scam

{ 3 comments… read them below or add one }

certifiedbug March 13, 2012 at 11:09 am

Received a comment, now in the spam bucket, from IP in India. Imagine that.

“I am a regular user of Comantra Technical Support. I have never faced any problem for their service. Thank you Comantra”

Go troll somewhere else.

Reply

Joan April 26, 2012 at 6:01 am

I am registered with Comantra and am having problems with my computer, but for the life of me I cannot get in touch. they answer but keep me on hold every time for ages & ages till I get fed up after 30 mins & hang up !! What is the answer ??????

Reply

certifiedbug May 1, 2012 at 6:16 pm

Hello Joan,

What issues are you experiencing with the computer? :-)

Reply

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