It is that time of year again and several blogs are giving you great tips for shopping on-line wisely and safely.
The Security Garden: Holiday Online Shopping Safety Tips
Bits from Bill: Top Ten Online Shopping Mistakes
Nonetheless, no matter how security savvy one may be, there are still ways to be ripped off and this dear reader was my experience.
I placed an order 07-11-07 with cuisineclassique.com aka sharpknives.com, for three kitchen ceramic items.
My order arrived promptly in the most horrendous packing, two of the items smashed beyond repair.
I informed customercare at cuisineclassique.com who explained they had a new person needing more shipping and handling training. They asked me to make a claim with UPS which I did, and they would send me a replacement.
So far so good, they seemed like decent people, however the replacement never arrived. More emails and more excuses, such as:
The package is still on the shelf in the hallway waiting for UPS to pick up.
That’s enough already, please refund > more promises > no refund.
Now I am getting pretty cranky, remember I paid for this order on 07-11-07.
9/9/2007 from the company holding my refund hostage.
We have had some very severe monsoon storms here and lost our roof in one of them. Our phones have been out and our internet service has been spotty at best. Between the lightning strike and rain, we are just now recovering some of the lost information on our computers including our email server.
I apologize that we caused you so much aggravation.
They promised I would be reimbursed that week but holding true to the entire Cuisine Classique experience, I was never reimbursed.
Lesson number one.
I informed the company who handled the payment and was told they couldn’t do anything because I had filed a damages claim with UPS, instead of returning the package to Cuisine Classique.
Lesson number two.
UPS told me they couldn’t devulge if they had paid Cuisine Classique on the damage claim.
One can pretty much count on it that they did. I followed their instructions to the letter in order for a valid claim to be processed.
Was Cuisine Classique paid twice for the items I ordered, once by me and also by UPS? Regardless, I still have not been refunded.
How great is that. By the way, I told Cuisine Classique several times I would be blogging this if I did not receive a refund.
Guess they didn’t care.