Rant

Dell Support-or lack thereof

by certifiedbug on September 25, 2009

in This and That

I like my Dell equipment, mostly trouble free over the years but… woe betide the user who has a problem and needs to contact Dell support.

It has been over a week since I first contacted Dell via email to return a monitor broken and unusable because of a manufacturing defect.

Trying to communicate with what appears to this user to be Dell “cue card readers” repeating themselves ad nauseum while ignoring the user’s input is frustrating to say the least.

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